Sell By Mail

Sell By Mail is Closed

We regret to announce that the option to sell your clothes by mail has been discontinued since April 2021. We appreciate your support and are always buying closet cleanouts in-person at our stores.

We Are No Longer Accepting Bags

If you still have a Sell By Mail kit, please DO NOT send your bag in. Your items will be donated to charity and will not be returned to you.

If you have any questions about a bag you sent or claiming a payout, email us at

All donated items are given to various charities through our Clothing for the Community® program. We’re unable to offer tax receipts for donated items.

How to Sell In-Store

  • Find a Buffalo Exchange store near you!
  • Pack clean gently used clothing & accessories, the best of all seasons.
  • Bring your government issued ID.
  • Get paid on-the-spot! 25% in cash or 50% in trade.
  • Take back any items we’re unable to buy. No shipping costs!
  • And last but not least, shop sustainable styles & trade in your closet cleanout!

Read more on How To Sell In-Store.

FAQs – Sell By Mail

Updated: 5/9/2023

Why did you close this program?
Due to the economic impact of COVID-19 and the rising cost of shipping, we were not able to continue this program. We’re focused on being a sustainable style resource in the community for many years to come, so we invite you to shop and sell in-person at one of our 40+ stores across the nation.

Sending in Your Bag

I just found an old kit – what do I do with it?
Unfortunately, we are no longer accepting bags. Please recycle your kit. You can sell in person at one of our 40+ locations across the U.S.

I just sent my bag in, what happens now?
All bags will be donated and not returned to you. If you have questions about a bag you sent in, please email us at

What other ways are there to sell my clothing?
We’re always accepting closet cleanouts in our 40+ stores across the U.S.! We have tons of great protocols in place to make shopping in our stores safe and fun. When you sell in-store, you get paid on-the-spot and it’s easy to hold onto any items we’re unable to buy. You can also trade in your cleanout for sweet new finds. Since we pay 50% of our selling price in trade, you can easily swap your closet cleanout for a wardrobe update on-the-spot, sometimes without paying a dime. Our stores are fully stocked with spring finds, from unique pieces, vintage and designer to everyday staples. We buy from open to close, 7 days a week, appointments are optional. If you’re interested in selling, stop in anytime, or book an appointment online!

Can I drop off my bag at your store?
Yes, you can sell anytime, no appointment needed! We’ll look at your items on-the-spot and you can take cash or trade that day!

Can you send back my items I just sent you since you’re closing your program?
No. Your items will be donated and not returned to you.

Payments For Your Items

What if I never received my payment for a bag I sent months ago?
If you need to claim an old payment, please contact us at Let us know if you would like a Paypal payment or a digital Store Trade Card which can be used in any of our Buffalo Exchange stores nationwide. If we were not able to buy any of your items, you will not receive a payout. Please note, we do not charge any fees for any of our payment options. Be sure to check your spam folder if you don’t hear from us!

Remaining Items 

What happens to the items I sent in?
All items sent in will be donated to charity through our Clothing for the Community® program.

What is the Clothing for the Community® program?
Through our Clothing for the Community® program, Southern Arizona non-profit 501(c)(3) organizations can apply to receive large clothing donations from Buffalo Exchange’s Sell By Mail program. Charities can use this donation of clothing and accessories to generate money for their organization by hosting a $1 Sale. We’re ready to coach charities through this process by providing support, advice, local promotion and, of course, the inventory. Variations of this program have raised more than $143,100 since 2015.


I just found this email and the program is now closed, what do I do with the kit I still have?
Unfortunately, we’re no longer accepting bags at this point. If you’re near a Buffalo Exchange, just bring your cleanout into the store! If not, please recycle your kit. We apologize for the inconvenience and appreciate your understanding.

Have a more specific question? Email us at